Service Implementation Conditions
Last updated: June 26, 2026
- Nature of Service
The services offered by Design Market Studio correspond to customized digital solutions, which include implementation, configuration, integration, and commissioning of technological systems and business tools.
Each service is performed in accordance with the scope defined in the commercial proposal, contract, or service order accepted by the client.
- Service scope
The scope of each project will be defined in advance and may include:
- Implementation of digital systems or platforms
- Module configuration according to client requirements
- Integration with third-party tools or services when applicable
- Functional parametrization of the system
- Initial Usage Training
- Access Activation and Delivery
- Service exclusions
Unless expressly agreed in writing, the following are not included:
- Development of new functionalities not included in the scope
- Additional integrations not specified in the proposal
- Complex data migrations
- Third-party costs (licenses, APIs, hosting, external platforms)
- Changes after scope approval
- Unlimited, uncontracted support or development
- Service delivery
All services are delivered digitally via 100% through:
- Cloud platforms
- Access to systems or applications
- Digital repositories
- Collaborative tools
- Email or other agreed-upon digital means
No physical deliveries are made.
- Implementation deadlines
The deadlines are set in the commercial proposal and begin once:
- Payment confirmed
- Project kickoff completed
- Received the necessary information from the client
Timelines may vary due to scope changes, external dependencies, or client delays.
- Support
The post-sale support depends on the contracted plan or what is established in the commercial proposal.
This includes only assistance with the implemented solution and does not cover new functionalities or scope changes.
- Service Acceptance
The service is considered accepted when:
- The agreed-upon access or results will be delivered.
- The client does not present any observations within 5 business days (or the contractually defined period).
- External dependencies
Some services may depend on third-party platforms or providers. Design Market Studio is not responsible for failures, interruptions, or changes in such services.
- Customer responsibility
The client is responsible for:
- Provide complete and timely information
- Provide necessary access and materials
- Review and approve deliverables within the agreed-upon timelines
Customer delays can affect project timelines.