Customer Service

Improve attention, reduce response times, and strengthen customer experience

The Design Market Studio Customer Service system is designed to centralize and optimize the management of your customers' requests, inquiries, and support in one place.

Allows for faster, more organized, and efficient service, improving user satisfaction and loyalty.

Respond faster and with more control

Manage all requests from a single system without losing information or tracking.

Improve the customer experience

Provide organized, clear, and consistent service across all communication channels.

Increase customer loyalty

Solve problems efficiently, strengthening your customer relationships.

What does this solution include?

The Customer Service system centralizes the management of tickets, inquiries, and claims, allowing for complete control of the service cycle.

Includes ticket creation and assignment, case tracking, priority classification, service history, knowledge base, and service performance metrics.

The solution adapts to different customer service channels such as email, web forms, and internal support.

Implementation plans

Essential Support - Bronze

USD $59.97
1 month 

Ideal for companies looking to organize their customer service and improve request control.

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Includes:

  • Basic Ticket Management
  • Manual case assignment
  • Care history
  • Priority Classification
  • Basic Support Panel
**Consult for annual payment

Professional Support - Platform

USD $79.97
1 month 

Designed for growing businesses that need to improve customer service efficiency.

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Includes:

  • Ticket assignment automation
  • Knowledge base
  • Care reports
  • Multichannel Management
  • Push notifications
**Consult for annual payment

Advanced Support - Gold

USD $109.55
1 month 

Designed for companies that require a robust customer service system with control, metrics, and scalability.

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Includes:

  • SLA and response time control
  • Advanced Support Dashboards
  • CRM Integration
  • Automated care workflows
  • Multi-department support
**Consult for annual payment

Boost your attention with intelligent automation

Optimize support management through automated ticket assignment, responses, and tracking to reduce resolution times and improve customer experience.

Strategic Business Alliances

Business Optimization Areas

This system improves the efficiency of the attention area and its impact on customer experience.

Terms of Service

The scope, implementation method, deliverables, timelines, support, and other applicable conditions for this service will depend on the contracted plan or the commercial proposal accepted by the client.

Consult the General Terms and Conditions of Digital Services for details on service provision.

Terms and Conditions

What's included?

Depending on the plan purchased, this service may include:

  • Solution Configuration and Implementation.
  • Parameterization according to business needs.
  • Access to the corresponding platform or software.
  • Initial training or onboarding, when applicable.
  • Technical support in accordance with the contracted plan.
    Updates and improvements when included in the acquired service.

What is not included?

Unless expressly stated in the commercial proposal or contract, this service does not include:

 

  • Additional custom developments or functionalities.
  • Integrations with third-party systems not included in the contracted scope.
  • Information migration or bulk data loading.
  • Additional training or consulting outside the contracted scope.
  • Support, maintenance, or further development not included in the purchased plan.
  • Services provided by third parties, licenses, infrastructure, hosting, or external subscriptions, unless expressly stated otherwise.